I forgot my login ID
It happens. Message our support team with your name and contact number, and we'll look up your 918Kiss ID for you.
Is 918Kiss down, or is it your account? Find your fix
Pick what's happening below and you'll find the cause and the fix. Still stuck? Our 918Kiss customer support team is on WhatsApp and Telegram, 24/7.
Start with three quick checks
Hearing "Kiss918 down" in your group chat? Run these three checks first. They sort out most problems in a minute.
Your connection.
Switch between Wi-Fi and mobile data, then try again.
The genuine, current 918Kiss app.
On Android, that's version 2.0 from our Android page. On iPhone, it's the app from our iPhone page.
A fresh start.
Close the app fully and reopen it, or restart your phone.
Find your problem
I forgot my password
Message our support team and we'll help you get back in. Never send anyone your old password, not even us.
My account is locked
918Kiss accounts are locked to protect you when there's suspicious activity. Message our support team and we'll help you get back in safely.
I was logged out suddenly
Your 918Kiss ID works on one phone at a time, so someone may have logged in on another phone. Message our support team straight away and we'll help you secure your account.
The app shows a maintenance message
When 918Kiss is down for a short while, the app tells you so.
That's 918Kiss maintenance at work, and nothing is wrong with your account. Wait a little and try again. Not sure it's maintenance? Ask us.
The app asks me to update
You're on an old 918Kiss build. On Android, install version 2.0 from our Android page. On iPhone, reinstall the app from our iPhone page.
I don't know which agent set up my ID
Message our support team and we'll tell you which agent your ID is with.
The app won't install or open
Our device pages have a fix for every install hiccup. See the Android fixes or the iPhone fixes.
My test ID won't work
Test IDs are shared, so they get busy. See the quick fixes on our Test ID page.
Something else
Message our support team. If it's not on this list, we'll still sort it out with you.
Before you message us
A few details help us help you faster.
Please include:
- your login ID
- your phone: Android or iPhone
- a screenshot of any message you see
- what you were doing when it happened
Never send: your password.
Our team will never ask for it.
How our support team helps
The 918Kiss Group's central support team is here 24/7 on WhatsApp and Telegram, and every message reaches a real person.
We look up forgotten IDs, help with passwords and locked accounts, tell you which agent your ID is with, confirm maintenance, and step in whenever something goes wrong with an agent.
Whatever brought you here, you won't be left guessing.
Stay safe while getting help
When you're stuck, scammers know it. Keep these in mind:
Real support never asks for your password.
We'll never ask you to pay to unlock your account.
Only use the WhatsApp and Telegram links on this site.
If someone messages you first claiming to be 918Kiss support, check with us before you reply.
See the latest tricks to watch out for on our Scam board.
Questions players ask
Is 918Kiss down right now?
If the app shows a maintenance message, it's down for a short while and will be back soon. If there's no message, run the three quick checks above, then ask our support team.
Is support really available at night?
Yes. Our team is on WhatsApp and Telegram 24/7, weekends and holidays included.
Can support see my password?
No, and we'll never ask for it.
My ID came from another agent. Can you still help?
Yes. Whichever agent set up your ID, our support team is here for you.
Why was my account locked?
Accounts are locked when there's suspicious activity, to keep them safe. Message us and we'll help you get back in.
